U.S. Airlines Make It Easier to Redeem Frequent Flyer Miles: New Study


Seats on a commercial airplane. The six largest U.S. carriers grew more generous from 2013 to 2018 as they sought to encourage mileage redemption, said a new study from IdeaWorksCompany and CarTrawler. Bloomberg

Skift Take: The six largest U.S. airlines have lowered how many frequent-flier miles they require for some domestic flight awards, a study says. But the prices to redeem miles have tended to decline in tandem with airfares. In many cases, that means airline miles aren’t as valuable as before. Plus, international redemptions have generally gotten worse.

— Sean O’Neill

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Overtourism Has Travel Advisors Telling Their Customers to Please Go Somewhere Else


Travel agencies have been giving their customers suggestions on where to go to avoid overtourism. Bloomberg

Skift Take: While everyone has heard horror stories of lining up for hours for a glimpse of a tourist attraction, overcrowded destinations and hostile locals, travel advisors are still faced with requests to visit the world’s most popular places. They have a dilemma: Do they make the booking or risk losing the business by recommending alternatives?

— Allan Leibowitz

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Hispanic-Owned Travel Agency Emphasizes Trust as Key Selling Point

Express Travel

Olga Ramudo, owner of Express Travel in Coral Gables, believes the agency needs to sell trust more than service for its largely Hispanic clientele. Express Travel

Skift Take: Express Travel, a travel agency serving a largely Hispanic customer base, has built an extensive clientele over the past 30 years. Relationships, community involvement, and intimate awareness of how its clients like to travel have a lot to do with its success.

— Maria Lenhart

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Chase Partners With SBE Hotels to Offer Exclusive Sapphire Card Benefits

sbe hotels

The landing page of SBE’s new booking portal through which Chase cardholders can earn special perks. sbe hotels

Skift Take: A new partnership with SBE hotels will make Chase’s Sapphire Preferred card slightly more competitive with American Express and its Platinum line of cards. But SBE’s limited footprint and any potential booking cost differences may not be enough to satisfy Chase’s most hungry travelers.

— Grant Martin

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American Airlines and Hyatt Hotels to Share Elite Loyalty Benefits

Kevin Hackert  / Kevin Hackert, Flickr

An American Airlines plane at Frankfurt Airport. Kevin Hackert / Kevin Hackert, Flickr

Skift Take: Like Crossover Rewards and Rewards Plus before it, a new partnership between American and Hyatt may help elite loyalty members in both programs earn some extra perks. And with little cost associated, participation is a no-brainer.

— Grant Martin

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